Refund policy

Returns , refunds and cancellation policy

At Sanjana Agarwal, every piece is individually handcrafted by skilled artisans. To protect the integrity of our Chikankari craft, we operate under the following cancellation and return guidelines.

Returns & Exchange Policy

At Label Sanjana Agarwal, we strive to ensure that every piece you receive meets your expectations. As our products are crafted with care and attention to detail, we request you to review our Returns & Exchange Policy before placing your order.

 Domestic Orders (Pan India)

We accept return or exchange requests for eligible orders, or individual items within an order, within 7 days of delivery, subject to the terms mentioned below.

Eligibility for Returns & Exchanges

 Products must be unused, unworn, and in their original condition with tag.

All original tags, labels, and packaging must remain intact.

·        Returns or replacements will be surely accepted if you receive an incorrect item, size, or colour compared to your order confirmation.

·        Any return or exchange request must be approved by our team before the product is shipped back.

·        Custom-stitched or made-to-measure garments are non-returnable.

       If delivery issues are caused by an incorrect shipping address provided by the customer, the product is not eligible for returns.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us within the eligible period:

WhatsApp / Customer Support: +91 7905435996

Mail: embrace.sanjana@gmail.com

Please share your order number, details of the item, and the reason for your request. Our team will guide you through the process.

If a return or exchange is requested for reasons other than an error on our part, applicable shipping and reverse-logistics charges may be borne by the customer.

 Return Address:

Return to-

Sanjana Agarwal

A-707, Sector C, Mahanagar,
Lucknow, Uttar Pradesh - 226006

Phone: +91 7905435996

 Refunds & Store Credit

Once the returned product has been received at our warehouse and inspected by our team, we will initiate the refund process for eligible returns.

·        All approved refunds will be issued exclusively as store credit, which can be used for future purchases from Label Sanjana Agarwal.

·        No cash refunds or bank transfers will be provided. Refunds will not be credited to the original payment method or transferred to any bank account.

·        The store credit amount will be communicated to the customer once the return has been approved and processed.

Please ensure that your return meets our eligibility criteria before initiating a return request.

For assistance, please contact us on WhatsApp at +91 7905435996.

Order Modifications

If you wish to modify your order, please contact us as soon as possible before dispatch: modification requests may be accommodated, subject to order status and approval. After dispatch: Orders can be only returned or exchanged in exchange of a store credit once shipped.

Any applicable price difference or additional charges arising from an approved modification will be communicated to you.

 Reporting an Issue

If your order arrives damaged, defective, or incorrect, you must report it within 48 hours of delivery.

Contact: WhatsApp at +91 7905435996 or email at embrace.sanjana@gmail.com

Required Details:

1. Order number

2. Brief description of the issue

3. Clear photos/videos showing the defect or incorrect item along with original packaging and attached tags.

Our team will review your request and respond within 24–48 business hours.